This guide walks you through the minimum configuration needed to have a working loyalty programme in under 10 minutes.

Step 1 – Set Your Points Label

Go to Points & Rewards › Settings › Points Label. Set the Points Label (plural, e.g. “Points”) and optionally a Singular Label (e.g. “Point”). This label is displayed throughout the dashboard, emails, and product pages.

Step 2 – Enable Points for Spending

On the Ways to Earn tab, find Points for Spending and enable it. Set your earning rate – for example, 1 point per £1 spent. This means a customer spending £50 earns 50 points. You can also configure:

• When to award points – at order placement (Thank You page) or when the order is completed.
• What to include in the calculation – subtotal only, or include shipping and taxes.
• Rounding – floor, round, or ceil for partial points.

Step 3 – Create a Reward

On the Rewards tab, click Add Reward. Configure:

• Name – e.g. “£5 Off Coupon”
• Points Cost – e.g. 500 points to redeem
• Type – Voucher (discount coupon), Product (free item), or Custom
• Discount Type – Fixed cart, Percentage, or Fixed product
• Discount Amount – e.g. £5.00

Save the reward. Customers will now see it in their Rewards dashboard.

Step 4 – Enable the My Account Tab

On the Rewards Dashboard settings tab, ensure Show Rewards in My Account is enabled. Customers will see a Rewards tab on their WooCommerce My Account page.

Step 5 – Enable Email Notifications

On the Email Notifications tab, enable Points Earned Email so customers receive a notification each time they earn points. You can customise the subject and body using placeholder variables like {points}, {points_label}, and {user_name}.

Step 6 – Test It

1. Place a test order as a logged-in customer.
2. Complete or process the order (depending on your award timing setting).
3. Visit My Account › Rewards to confirm points appeared.
4. Try claiming the reward you created.
5. Check your inbox for the points earned email.

You now have a fully working loyalty programme. From here, explore additional earning methods, levels, referrals, and premium features to further engage your customers.