Conditional rule conditions
Updated September 11, 2026
Every conditional rule is built from one or more conditions, chosen from the Condition Type dropdown under Points & Rewards › Settings › Conditional Rules. There are ten, and they fall into three families that behave differently.
Cart conditions
These test the order as a whole. When one matches, the action applies to all the points earned from that order, not just the items that triggered it.
- Cart: Product — pick products and choose Is in Cart or Is NOT in Cart.
- Cart: Product Category — the same, for whole categories.
- Cart: Order Total — Cart is above or Cart is below an amount.
- Cart: Coupon Applied — matches when a coupon is used.
The coupon condition in detail
Leave Specific Coupon Codes blank and any coupon matches. Enter comma-separated codes to target only those.
Coupon Types narrows it further, with a checkbox each for Regular WooCommerce Coupons, Points Voucher Coupons and Points Referral Coupons. All three are ticked by default. Untick the points ones if you only want the rule to fire on your own promotional coupons, so customers are not penalised for spending points they have earned.
Product conditions
These look at individual line items, and the action applies only to the points earned from the matching products. The rest of the order earns as normal. This is the key difference from the cart conditions above, and the usual reason a rule affects more or less than expected.
- Product — pick the products the action should apply to.
- Product: Category — pick categories, with an Is or Is NOT operator.
Customer conditions
These test who is earning, not what they are buying, so they can be judged without a cart. A rule built only from these can be applied to every earning method.
- Customer — one or more named customer accounts.
- Customer: User Role — any WordPress role on your site, which is how you give wholesale or subscriber accounts their own rate.
- Customer: Total Points — their all-time earned total, above or below a figure.
- Customer: Available Points — their current spendable balance, above or below a figure.
Total Points counts everything ever earned and never goes down. Available Points is what they can spend right now and falls when they redeem. Pick the one that matches your intent: lifetime loyalty, or an unspent balance.
Combining conditions
The AND + button adds another condition to the same rule, and every one of them must match. Mixing families is allowed — a Customer: User Role condition AND a Cart: Order Total condition gives wholesale customers a bonus only on large orders — but note that adding any cart or product condition restricts the rule to the two order-based earning methods.