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RelyWP is a team of WordPress experts 100% based in the UK, and we love what we do! We don’t just look after your website, we care about the success and growth of your business.
We will manage and maintain your website every day, saving you time and resources so you can focus on what you do best, running your business. It’s almost like having your very own in-house development team, at a fraction of the cost & time!
Founded by Elliot Sowersby, RelyWP and its team is backed by over 10 years of WordPress experience. By choosing us, you can be confident that your website is in the secure hands of qualified experts.
Our new support tool also gives you an incredibly easy way to securely submit support your tasks and questions to us, directly on your website. This takes literally a few seconds to submit your changes, instead of a few minutes compared to using clunky email communication. See our demo video here.
You don’t just have to take our word for it. RelyWP manages the websites of small and large business are around the world. Take a look at our reviews section to see what a few of our existing clients say about us!
What do “maintenance tasks” cover?
Maintenance tasks cover a variety of services, including content and image changes on any page / post / product / header / footer, plugin setup and installation, changing plugin settings, small theme design & css tweaks, small code changes & fixes, adding a new simple page (or copy of existing page template), formatting a page, general optimisations and more! Essentially, any small WordPress task that would fit within about 30 minutes per task is usually acceptable.
Maintenance tasks do not cover graphics design work, advanced SEO work (unless on the Enterprise plan), advanced theme design customisations, custom coding of new functionality (plugins, themes etc), PSD to WordPress, or anything that leads to design and/or development of a new website.
What if I require more advanced tasks?
If you require more advanced support or development work, for anything that’s not covered by maintenance tasks, you can purchase additional development hours at our hourly rate from £60 + VAT per hour.
Do you support custom sites?
The “Enterprise” care plan offers support for advanced custom websites, which includes working with custom code (themes/plugins) via the “maintenance tasks” for small changes and fixes.
How many tasks can I submit at once?
Although you can submit as many tasks as you wish at once via our support tool, you will have your own dedicated single developer that will work on them, one task at a time in order of submission. We’d usually suggest submitting no more than 2 – 3 different tasks at once, to keep things more organised.
How long does it take to complete tasks?
We will usually be able to complete tasks within 1 business day. In most cases within a few business hours, and on the other hand, in some cases it may take a little longer (1 – 3 days) if the task is a little more complex, or if we are a little busier than usual.
How many tasks can you complete per day?
We can usually complete roughly around 1 – 2 tasks per business day (on average), per website, depending on the size of the tasks. We may be able to complete more than this if they are just quick edits.
What are your business hours?
Click here to view our business hours.
What kind of tasks are allowed?
Here are a few examples of allowed maintenance tasks:
Task Example 1
– Included: You want us to setup/create a new post or page for your website, copying one of your existing page templates (or a simple text page), and editing the text and images. You will provide the content and images ready to be imported into WordPress, with full instructions.
– Not Included: You want us to create and design a brand new page for you, choose your images, and write the content of the pages, without any instructions.
Task Example 2
– Included: You want us to edit the content of an existing post or page, or add a new section to the page using an existing page element.
– Not Included: You want us to create new content for your pages or posts.
Task Example 3
– Included: You want us to add a new product to your WooCommerce store, with your existing products template, in which you will provide all the content and images, with clear instructions.
– Not Included: You want us to create a brand new product page template design, or brand new checkout process design for your WooCommerce store.
Task Example 4
– Included: You want us to install an existing WordPress plugin on your website, and configure its settings, to use its existing functionality. If it’s a premium plugin, you will provide the valid licence for the plugin.
– Not Included: You want us to develop a custom plugin or advanced functionality for your website, which isn’t available via an existing plugin. (This can be done via development hours.)
Task Example 5
– Included: You want us to make some small theme css changes to your website, to improve the look of your existing site, such as changing colors, buttons, fonts, borders, spacing etc.
– Not Included: You want us to develop a brand new theme for your website, or make larger theme adjustments such as creating a completely new header design.
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If a task is not covered by “maintenance tasks”, we may be able to complete it via additional development hours.
Our response & completion times can vary depending on the time and day your support ticket is submitted.
During our business hours, our response time to tickets is usually within 1 business hour to alert you that we are looking into your request. Most small tasks will be completed within a 8 business hours, but usually much faster (within 1-3 hours), especially if it is a priority/urgent task.
Although you can submit as many tasks as you wish, you will have a single developer that will work on them one at a time.
It may take a little longer (1-3 business days) for us to complete more complicated tasks/changes, or if you send us multiple requests at once. In most cases, we can complete anywhere between to 1-3 tasks per day, per website.
Our enterprise plan (and higher) includes “priority support” and usually sees most single-request tickets completed within a few business hours, or the same day (if sent within our business hours), but may be longer in some cases, depending on the size of the task.
These times are estimates and are based on a single task/request. Several tasks will be broken up as multiple tickets, and therefore may have a slightly increased completion time. We will let you know if a task may take longer than usual.
If you have an urgent update/change for your website, you can set your task status as urgent, and we’ll try to complete it a little faster for you.
What are your business hours?
Our normal business hours are Monday to Friday, 9:30am to 5:30pm (UK) for development and non-urgent support. This is when you can expect the fastest response times and live chat support to be available.
We are available for custom site maintenance, tasks, changes & development support during our business hours.
However, we may also be available outside our “normal” support hours (and weekends) for general support and queries submitted via our support system or email, although you could expect slightly slower response times in some cases. You may email us or send us a message via the support system any time, and we’ll reply as soon as possible.
Customers on the Enterprise can expect priority support, and faster response time.
We may have slightly less availability on UK public holidays.
Emergency support is available outside out business hours, for urgent hosting issues, such as your website going down. Submitting an “emergency support ticket” via our client area will alert us even outside business hours, so we can take a look into your issue as soon as possible.
When you have signed up for your chosen maintenance plan, you will be able to instantly access your customer dashboard. Here, you can fill out our simple “add a site” form, where you can securely submit all the details we require in order to get our services setup for your website.
We will ask you for your any required login information (username/password), via our custom secure encrypted “share access” form.
The process of setting up your plan and migrating your website may take around 1 business day and is included FREE as part of your plan.
Once your plan is setup, it may take around 1 – 2 additional business days for us to fully complete the first set of “site optimisations”, as this takes extra care to make sure it is done right, and is often unique for every website.
If you have any further questions in regards to the setup process, please get in touch!
Certainly! Each plan covers one individual website & domain, so you will need a plan for each site that would like us to manage.
However you may add extra sites to a bulk plan, and receive some great discounts! Get 10% off for 2+ sites. You are also more than welcome to mix and match, and create different plans for different websites.
Multiple websites as subdomains still count as a separate website.
Certainly! You may cancel your plan, or upgrade/downgrade at any time with no additional or hidden costs.
Yes, in the unlikely case malware is detected via our scans, or your site is hacked, it will be removed for you completely free. Our expert dedicated team will scan your site, and detect what is causing your security issues (such as plugins or themes) and fix this for you.
Yes, you can resell our services 100% white label, with bulk discounts. For more details visit: https://relywp.com/partner
If you’re looking for an affiliate option see here: https://relywp.com/affiliate-application
Definitely! The Professional and Enterprise plans fully support websites with WooCommerce (or other eCommerce plugins) and other advanced functionality.
If you are running an eCommerce site, or other advanced functionality, extra attention to detail needs to be take to make sure you site is always running at the best possible performance. We will perform major site changes on a staging version of your site, so any potential issues/bugs can be fixed, before the changes are pushed to your live site.
If your website uses WooCommerce, we will also include a summary of your eCommerce site statistics and sales for the previous week, in your weekly site report.
Before you jump in, though, it’s important to ensure that you’re handling credit card data in a safe way. No matter where you host your website, credit card data should never be passing through your website, meaning credit card data (including card numbers, expiration dates, CVVs, etc.) should never touch your server, your database, your javascript, or other portions of your site’s code.
The best way to handle credit card data on a site is to use a third-party payment processor. Most eCommerce platforms support third-party processors by default, including WordPress platforms. By handling credit card data this way, you can avoid dealing with a complicated set of security policies called PCI-DSS.
There are plenty of third-party processors to choose from. A few of these processors include: Authorize.NET, Stripe, and PayPal. RelyWP has also worked with nearly every WordPress eCommerce product. These eCommerce solutions tie into the third-party processors mentioned above for managing your products, shopping carts, and checkout process. Some of these eCommerce platforms include: WooCommerce and MarketPress. However, WooCommerce is by far the most popular choice.
You will also want an SSL certificate, which we provide one for free with all plans!
If you need help setting up an eCommerce website, or third-party payment processor, get in touch.
Our plans include dedicated maintenance tasks available for “maintenance & changes” which may be used every month for a variety of changes and edits on your site.
We believe that website maintenance is an ongoing process to ensure your site is always optimised & secure. We want to be your long term partner, to help you move forward & grow your business. With website security, speed & SEO, “one-time” changes are usually not very effective. It is important to continuously maintain and manage your website to always keep it fast, optimised & secure.
However, if needed, you can purchase one-time tasks at £40 per task, or extra development hours from £60 per hour.
If required, we also provide full custom website design and development services via our parent company. Get in touch for more details.
If for any reason you wish to terminate your Plan, you can do so on written notice to us at help@relywp.com and we shall refund to you any Fees paid and cancel your plan, provided that such notice is received within 3 days of the date of your first payment. Otherwise, if you cancel you plan after 3 days of signup, no refunds will be provided.
Refunds are not available for our “One-Off Tasks” or “Development Hours” services.
Additionally, refunds are not available if we do an emergency malware or hack removal for your website.
Yes, you can use your own SSL certificate, instead of the free Simple SSL we provide. This will be installed and setup for free.
Every WordPress site is unique. We will review and monitor your WordPress sites to determine which of these plugins may be beneficial to you without affecting performance. However, if you’d like to install any of these plugins/tools for free, just let us know! All come with official licenses.
Included/available with ALL plans:
– WP Rocket ($49/year value)
– iThemes Security Pro ($80/year value)
– Malcare & Blogvault ($149/year value)
– Video User Manuals ($49/year value)
Included with Professional & Enterprise Plans:
– Rank Math PRO ($129/year value)
Rank Math is the most powerful way to get BEST WordPress SEO tools added to your website.
– Imagify ($59/year value)
Automatically optimize and resize every image in any directory on your WordPress on upload. Save space and speed up your site. We offer allowance of up to 500MB usage data per month.
– Advanced Custom Fields PRO ($49/year value)
Advanced Custom Fields plugin helps you take full control of your WordPress edit screens & custom field data. Used with some custom development work and theme customisations etc.
– Visual Page Editor ($49+/year value)
A powerful visual page editor to make editing and managing your page content much easier and quicker.
– Premium WooCommerce plugins (Combined £1500+/year value)
We can also provide full free installation and setup of 100+ premium plugins for WooCommerce websites (with a valid license and updates). Some popular options include Subscriptions, Memberships, Gift Cards, Affiliates, Abandoned Carts, Point of Sale, Event Tickets, Bookings and Appointments, Auctions, Gift Cards, and lots more…
– Others
We have licenses for lots of other plugins and tools for our care plan clients to use. Let us know what you need, and we’ll see if we can help. Otherwise, we’ll happily recommend the best plugin for your requirements.
Get in touch for more information.
Note: These licenses do not include support from the plugin developers.
We reserve the right to modify or remove items this list at any time.
Most likely! We’re happy to move your site so you can compare it with your current host. If you’re happy with the performance, we can help you choose a plan. However, don’t forget, our service comes with more than just great hosting and speed!
If you are not sure which plan is right for your business, please feel free to get in touch and we’d be happy to discuss your requirements. 🙂
Yes! All of our plans include malware scanning, and free malware removal is also included if we are hosting your website. If you are hosting the website yourself, an additional fee may apply to fix any malware that may be detected. Feel free to contact us for details.
If you are not currently signed up for our services, and your WordPress website has been hacked, you may still signup for one of our maintenance plans, however additional fees may apply to fix your hacked website before we get you setup with our services. Please feel free to contact us for a no obligation quote.
When we are hosting your website, in most cases, our ongoing security scanning will automatically detect potential malware or hacks, and our dedicated security team will fix it for you as soon as it’s spotted!
Absolutely!
We know how painful it can be to move a WordPress site from one server to another, and that’s why we help our customers move their sites – FOR FREE. We can typically get this completed for you to look at within 1-2 working days.
Simply fill out our secure migration request form with some details about your previous hosting account, and we’ll get your site transferred and set up as a demo site under your account. You can then review it to see how everything performs, and make sure everything is in place.
Yes! If your company is a registered non-profit or charity, we will offer a recurring 20% discount on all of our plans.
Please email help@relywp.com with your organisation details, registration certification, and preferred plan, then we’ll get back to you.
We’re confident that your website will be at-least 20% faster when you signup for our maintenance and hosting service. If not, we’ll reward you with your first month completely free.
We will take 5 scans of your Website when hosted by your previous supplier (if any) via tools.pingdom.com from the location “London” and the fastest speed will be taken. Following the transfer of the Website to our Services and the completion of any initial requirements, including relevant optimisations, we will again take 5 scans of the Website and take the fastest speed. If the fastest speed through our Services is slower than the previous host’s fastest speed, we shall notify you accordingly, and within 10 days, we shall refund to you a pro-rata sum equal to a one month subscription to your Plan.
For WordPress “multisite” websites, you only need 1 plan for us to manage your “main site”, to host the multisite, and perform all security and managed updates for the whole multisite network.
However if you would like us to manage, maintain, and perform changes on each individual sub-site (with separate themes etc) on your multisite network, you will need to create a bulk plan and add additional sites for each sub-site. Please feel free to get in touch to discuss whether or not your multisite sub-sites need separate plans.
There are no fixed contracts, and you are never locked in. All plans are either month-to-month or annual, and can be canceled at any time without any cancellation fees. If you cancel, you’ll be able to safely recover your files and database.
If for any reason you wish to terminate your Plan, you can do so on written notice to us at help@relywp.com and we shall refund to you any Fees paid and cancel your plan, provided that such notice is received within 3 days of the date of your first payment. Otherwise, if you cancel you plan after 3 days of signup, no refunds will be provided.
We will fully manage, help take care of, and improve your site security.
Daily Security Scans
We’ll constantly monitor your website, with daily “Sucuri Site Check” scans, along with server-side malware scans, to check for any security vulnerabilities.
Security Hardening
We will implement a variety of security hardening techniques to protect your business from malware and hacks including file change monitoring, brute force protection, admin authentication, and more.
Free Malware Removal
In the unlikely case your site does get hacked, our WordPress experts will quickly and carefully remove the malware for you, for free.
Hosting Security
Our hosting platform offers enterprise grade security at server level. The servers are configured specifically with WordPress security best practices, and we have server-level blocking and scanning for hackers and malware. We prevent brute force attacks, lock down core WordPress files, and take many other security measures for you.
We also keep all plugins (and in some cases themes) up to date as older code has had more time to get cracked by the bad guys. Additionally, hiding your WordPress login, requiring a CAPTCHA or single-sign-on, having strong usernames and passwords all will help keep your site safe from the unsavory types on the web. We will help with all of this!
Yes, the backups come with fantastic security. Backups run every night, are stored for alteast 30 days, and can be restored at any time (upon request).
If your data isn’t stored offsite, you’re still at risk if anything were to happen to those files. All backups we create are stored in the Amazon S3 cloud for maximum security and reliability. This way they’re physically separate from your site, and you can retrieve whatever you need at any point.
Yes, we do offer custom development services, including custom website design and development, at an additional cost.
If you require custom development work for a larger project that isn’t covered by the “maintenance & changes” time available, we are happy to discuss a custom one-off quote for you to complete this work.
If you’re ready to get started with a new project, please get in touch with us to discuss further details & costs with our team.
Most of this section only applies if you move onto our hosting services. Get in touch if you have any questions.
There are more than 54,000 plugins for WordPress out in the universe and most of them are going to work splendidly on our hosting platform. However, there are a few categories of plugins that either duplicate functionality that RelyWP already provides, or are known performance-killers on sites.
We believe that users shouldn’t have to “fiddle” with their site to get the best performance and security. As your WordPress maintenance expert, and managed hosting provider, our goal is to make sure you’re starting out with a site that just works.
Backup plugins
We already have you covered on the backup front. We back up every site each and every night on external servers. These are stored for atleast 30 days. Backups can be easily restored by our team, or we can send you a download of your backups.
Backup plugins, on the other hand, are incredibly resource-hungry. When running, they can take a big bite out of the resources you need to deliver content to your visitors and really slow your site down at inopportune times. For larger sites, some of the MySQL queries can even take your site offline. These plugins also often store large backup files on your server, which can unnecessarily fill up your disk space.
Examples of disallowed Backup plugins:
If you’d like to keep your own backups in additions to the ones we keep, feel free to contact us (via ticket or chat on the client area) and we’d be happy to send you a copy of of a recent backup.
Note: If you do want a regular backup in addition to RelyWP’s nightly backup, try choosing a plugin which allows you to store backups offsite like VaultPress. Your site’s performance will still take a hit while the process is running. In an attempt to keep data usage to a minimum, we’d advise you only allow the plugin to store of one day’s backup on the site itself.
Caching plugins
We handle caching for you at the server level, including the use of Redis caching. Server-side caching is significantly more efficient and scalable than any plugin-based caching, as it doesn’t rely on PHP at all. This aside, caching plugins run the risk of interfering with the caching we already have in place.
We will provide you with free installation and license of “WP Rocket” which will handle things like JavaScript and CSS file minification and concatenation, as well as GZIP Compression, Database Optimization Fonts Optimization and more.
These are tasks which are ideally handled at the site development level, however WP Rocket will help if the necessary optimisations are required. WP Rocket is the only “performance” plugin that is supported on our hosting platform, and does not conflict with our server side caching & performance features in any way. We recommend not using caching features of any plugins without asking us, we will take care of this for you.
WP Smush Pro plugin is also available for free to install on your site, and is supported on our platform. This plugin will help with optimisation & compression of your images.
We will also perform other routine performance scans and optimisations on your website to keep it blazing fast!
Security plugins
Our servers are configured specifically with WordPress security best practices, and we have server-level blocking and scanning for hackers and malware. We prevent brute force attacks, lock down core WordPress files, and take many other security measures for you.
We will install WP Defender on your site to help handle some other security hardening features, and we’d suggest you leave the setup of these security features to us.
Note: Our hosting offers a solid baseline of security for all sites. We also keep all plugins (and in some cases themes) up to date as older code has had more time to get cracked by the bad guys. Additionally, hiding your WordPress login, requiring a CAPTCHA or single-sign-on, having strong usernames and passwords all will help keep your site safe from the unsavory types on the web. We will help with all of this!
Related Post Plugins
In general, if you aren’t manually assigning related posts, any plugin that is automatically showing related posts is going to be doing so via a barrage of MySQL queries that happen on each and every page load. The end result is often a devastating hit on your site’s performance and substantial damage to your database.
Examples of disallowed Related Posts plugins:
- Yet Another Related Posts Plugin
- Contextual Related Posts
- SEO Auto Links & Related Posts
- Similar Posts
Since crawling over all your posts and establishing connections automatically requires some a lot of horsepower, we’d recommend one of these external related post services to perform the same function without the performance consequences.
Link Checker Plugins
Like some of the other listed plugin categories here, the ongoing jobs run by these plugins can be really taxing on your server and steal resources that your visitors need to view your site in a timely fashion.
Examples of disallowed Link Checker plugins:
Note: On our Professional plan, we’ll handle broken link checking for you.
Plugins with known issues
- SMTP email plugins tend to interfere with our server mail sending, and run the risk of preventing your site from sending any emails at all. You should leave the setup of this to us.
- EWWW Image Optimizer and other plugins rely on the exec() function, which we may disable for security purposes. We don’t have any issue with image optimization plugins in general, though; in fact, we encourage them, as long as they compress existing image files and don’t create duplicates (since that could fill up your site’s disk space very quickly).
- Any plugin that specifically modifies .htaccess will not work on our hosting platform, since .htaccess is an Apache file and our hosting runs NGINX.
Other things to watch out for
The TimThumb image resizing script is embedded in lots of older themes and plugins built from about 2000–2014, but it is no longer supported or updated, so it’s a vulnerability. Besides, it tends to break things anyway. Stick with the image optimization plugins recommended above.
Along with TimThumb, Sucuri reports that outdated versions of Gravity Forms and RevSlider contribute to a high number of security incidents and vulnerabilities with WordPress sites. This is largely because these plugins are frequently embedded in themes and aren’t updated. As long as your theme is kept up-to-date and you are running the latest versions of these plugins, you shouldn’t have issues, but it’s worth double-checking.
Note that certain plugins run database queries to work, and these interfere with caching, which will slow down a site. These include (but are not limited to) Broken Link Checker (which also doesn’t play well with Staging/cloning) and some “related posts” plugins.
We take this issue very seriously and try our best to strike a balance between freedom, security, and performance. If you have any issues, we’re happy to work with you to figure out the best solution for your site!
This is by no means an exhaustive list, but gives you a sense for the types of plugins that we strongly discourage and/or don’t allow. If you have any questions about a particular plugin and whether it is allowed, don’t hesitate to contact us.
Yes, all websites on your managed hosting plan include a free Let’s Encrypt Simple SSL; a free, automated, and open certificate authority (CA), run for the public’s benefit to provide SSL certificates. You can request the installation of your free Simple SSL certificate for free with no extra costs.
Yes!
If you would like to test out our services for a month or two, before committing to a full year to receive 1 month free, that’s totally fine.
When you upgrade, you will be prorated any unused days/time when switching plans.
We currently only accept credit/debit card via online payment processor Stripe. We also accept manual bank transfer (or purchase order) for yearly subscriptions. All payments are 100% safe, secure and encrypted.
As part of our WordPress maintenance services, we include optional enterprise grade Managed VPS Hosting, partnered with our hosting provider Linode. Therefore, a bunch of the technical nitty-gritty hosting stuff is all taken care of for you, so you don’t need to worry about anything.
Here are the main tenets of what makes up a true managed WordPress host:
Managed caching and performance: We handle caching for you at the server level, using super fast servers to begin with, and even work individually with our customers to further optimize their sites for the best performance.
Managed security: We proactively scan and block malware and hacking attempts. We do all of this at the server level, without the need for any plugins or configuration on your end. And in the unlikely event that your site is hacked, we’ll fix it for you, free of charge.
Expert WordPress support: A WordPress expert available to help you out with anything! We go above and beyond what you would expect from a “normal hosting” company. From “hey, I need help, I have a serious problem!”, to “can you recommend a plugin for XYZ,” we’re here to help.
Those are the core pieces of what it means to be a true managed WordPress hosting provider. If you have any questions, let us know!
Managed VPS: What Is the Lamp Stack?
The “LAMP stack” is an abbreviated term the main software that power a web-server. The abbreviate part is LAMP – which stands for Linux, Apache, MySQL, and PHP. These are the most common set of open-source software used to create a server for websites and web apps.
How Is Our Stack Different?
On our servers the stack is setup pretty must the same with only a few subtle differences for performance. We’re still running Linux and PHP the same as ever, but our web-server and database are a little unique.
For a web server instead of Apache, we use Nginx for a range of performance, security and feature related reasons.
For our Database software instead of the (now Oracle owned) main version of MySQL, we deploy Percona MySQL. Unlike MariaDB, Percona MySQL supports native JSON columns like MySQL. Yet unlike MySQL, Percona MySQL is able to be more memory efficient with row data (and other cases).
So with all that said, what we have is more accurately called a “LEMP stack”.
Other Differences to Expect
At the end of the day, the biggest differences users will have is the differences between Nginx and Apache. And of course the performance benefits our platform can provide. The main changes to look out for moving from Apache to Nginx are:
– No Support for “.htaccess” files on Nginx.
– Different config file syntax and formats.
– Nginx primarily associates rules based on URIs not files.
– Apache associates with a hybrid of mostly files with URIs support. This core design choice allows support for per directory “.htaccess” files.
– Apache can handle dynamic content native to its service, Nginx needs to proxy to PHP-FPM.
– None of these differences are necessarily a pro or a con – they’re just different. Each are great web-servers and have their own areas where they shine – but they both hold their own pretty tied up.
Our Nginx Server Stack features Redis page and static asset caching as a high speed and reliable in memory solution. Most people know and use Redis as a highly efficient, powerfully configurable, and incredibly fast object cache for things such as Database queries, but it can also serve double duty as a static caching solution integrated with Nginx.
6G is an excellent lightweight firewall that parses requests for anything anomalous or malicious looking, looking for:
– Bad Bots
– Bad Referrers
– Bad Query Strings
– Bad Requests
– Disallowed Request Methods
We have adapted the firewall for Nginx, but more details can be found here.
The servers meet PCI-DSS requirements for sites that don’t process, handle, or store credit card data. That means, as long you’re using a third-party processor to handle credit card data, your site will meet PCI-DSS requirements.
Questions come up about PCI-DSS compliance a lot, and there’s a lot of confusion about what PCI-DSS means. It’s impossible for any web hosting company, including our provider, to be PCI-compliant. Becoming fully PCI-compliant requires that you provide information about things like: how you control access to your site, who can access your codebase, how you store data on the server, how your site’s data is transferred, and more. As your web host, we don’t have control over most of those things, and therefore can’t be PCI-compliant.
The best way to handle credit card data and remain PCI-compliant is by using a third-party processor.
Yes, we are happy to support you and maintain your website on any hosting provider. However if we host your website on our platform, this allows us to provide the best possible support, security and care for your site.
Rest assured, you can rely on our hosting platform. We offer an “enterprise grade” service and are partnered with Linode at linode.com to provide your VPS hosting services and to keep your site safe.
If you were to host your own website with another provider, you would need to handle and take care of most of the hosting management side of things yourself, though we can help with some small tasks and fixes.
Additionally, several of the “security” and “hosting” services we provide would no longer be available, and would need to be dealt with by your hosting provider.
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