Ready to solve all your WordPress headaches?
Owning a website should be exciting, not stressful! At RelyWP, we give you unlimited WordPress support, unlimited small website tasks, and all the maintenance services you need to keep your website fast, secure and up to date, for a fixed monthly rate.
Running your business just get easier!
ONGOING WORDPRESS CARE & CONSULTANCY
Your personal WordPress developer will take care of your website, and will help whenever you need to make some changes, or have any questions.
FULLY MANAGED WORDPRESS HOSTING
Optionally, also included in our plans is fully managed WordPress hosting services via our partner at Flywheel. Superfast, secure and reliable.
All plans come with enterprise grade security including malware scanning, daily backups, firewall, free malware removal and more.
How will we support you?
Taking the stress off your shoulders, we’ll manage and maintain your WordPress sites for you. There's no need to hire a full-time team. Choose us and enjoy the peace of mind that your site’s being well looked after, every day, by an experienced UK WordPress developer.
Founder of RelyWP
“At RelyWP, we take pride in providing the best WordPress maintenance and support solution for your business. We’re only happy if you are.”
Unlimited Tasks For
Website Edits & Fixes
Ongoing Expert UK
Core & Plugin Updates
Speed & Performance
Support & Optimisations
Optimisation & Audits
Detailed Website Analytics
& Conversion Tracking
More features included...
Easily submit all your tasks, changes and questions directly on your website in just a few seconds, via our visual support tool.
This tool is secure, doesn’t affect performance, and is only visible to your website administrators.
Partnered with the best in the business...
Launch your website on next-level
Managed WordPress hosting.
For optimum speed and uptime, your business deserves the very best hosting.
We’ve partnered with Flywheel to host your website, which is powered by Google Cloud*. What this means for you is you can benefit from rock-solid hosting. All the technicalities are take care of, so you can relax.
Our “enterprise grade hosting” service, partnered with Flywheel, is included with our main plans. However, you are welcome to host your website yourself on your own servers, or with another provider. You will get a 10% discount on these plans. Please be aware a few features will not be available, or will be replaced with an alternative solution, if you are hosting your website yourself. See our plans and select “maintenance only” for more details.
Our security services are partnered with...
Protect your business. All sites are
backed by enterprise-grade security.
Enjoy the very best in security when you partner with us. Backed by enterprise-grade security, we’ll protect your business every step of the way.
We work hard to make sure your site is always malware-free, with daily security scans and a partnership with Sucuri. In the unlikely case it does get hacked, we’ll fix it – and for free.
Our main security features come alongside our included hosting service, however if you choose a ‘maintenance only’ plan and are hosting your own website, some of these features will not be available. However, we will still perform daily security scans on your site, provide a premium security plugin to cover some additional security features, and offer additional security support.
Check out what some of our existing clients say about our services…
Esports News UK
“RelyWP offers a very bespoke service and is always there to solve technical problems, so you can just focus on your business.”
RISQ Capital Limited
“RelyWP are both intuitive and professional. They take all your ideas on board in order to create exactly what you desire.”
“RelyWP provide an excellent service. They are very quick to respond, offer feedback/advice and implement changes.”
Plym PAT Testing
“By moving our hosting to RelyWP our site speed is now super-fast. The transition was fully handled, and has exceeded our expectations.”
The Knightsbridge London
“RelyWP has gone the extra mile for us. Nice to see great integrity and consistancy in a congested market. Thoroughly recommended.”
“RelyWP are endlessly patient, answer all my many questions promptly, in a friendly manner and put up with me changing my mind.”
Trusted by small and large businesses, freelancers & agencies worldwide including...
and many more...
Frequently Asked Questions
RelyWP is a team of WordPress experts 100% based in the UK, and we love what we do! We don’t just look after your website, we care about the success and growth of your business.
We will manage and maintain your website every day, saving you time and resources so you can focus on what you do best, running your business. It’s almost like having your very own in-house development team, at a fraction of the cost & time!
Founded by Elliot Sowersby, RelyWP and its team is backed by over 8 years of WordPress experience. By choosing us, you can be confident that your website is in the secure hands of qualified experts.
Our new support tool also gives you an incredibly easy way to securely submit support your tasks and questions to us, directly on your website. This takes literally a few seconds to submit your changes, instead of a few minutes compared to using clunky email communication. See our demo video here.
You don’t just have to take our word for it. RelyWP manages the websites of small and large business are around the world. Take a look at our reviews section to see what a few of our existing clients say about us!
What do “maintenance tasks” cover?
Maintenance tasks cover a variety of services, including content and image changes on any page / post / product / header / footer, plugin setup and installation, changing plugin settings, small theme design & css tweaks, small code changes, adding a new simple page (or copy of existing page template), formatting a page, general optimisations and more! Essentially, any small WordPress task that would fit within about 30 minutes per task is usually acceptable.
Maintenance tasks do not cover graphics design work, advanced SEO work (unless on the Growth plan), advanced theme design customisations, custom coding of new functionality (plugins, themes etc), PSD to WordPress, or anything that leads to design and/or development of a new website.
What if I require more advanced tasks?
If you require more advanced support or development work, for anything that’s not covered by maintenance tasks, you can purchase additional development hours at your hourly rate of £60 + VAT per hour.
How many tasks can I submit at once?
Although you can submit as many tasks as you wish at once via our support tool, you will have a single developer that will work on them one at a time. We will usually be able to complete anywhere around 1-3 tasks per business day, per website (depending on the size of the tasks). We may be able to complete more than this if they are just quick edits.
What are your business hours?
Here are a few examples of allowed maintenance tasks:
Task Example 1
– Included: You want us to setup/create a new post or page for your website, copying one of your existing page templates (or a simple text page), and editing the text and images. You will provide the content and images ready to be imported into WordPress, with full instructions.
– Not Included: You want us to create and design a brand new page for you, choose your images, and write the content of the pages, without any instructions.
Task Example 2
– Included: You want us to edit the content of an existing post or page, or add a new section to the page using an existing page element.
– Not Included: You want us to create new content for your pages or posts.
Task Example 3
– Included: You want us to add a new product to your WooCommerce store, with your existing products template, in which you will provide all the content and images, with clear instructions.
– Not Included: You want us to create a brand new product page template design, or brand new checkout process design for your WooCommerce store.
Task Example 4
– Included: You want us to install an existing WordPress plugin on your website, and configure its settings, to use its existing functionality. If it’s a premium plugin, you will provide the valid licence for the plugin.
– Not Included: You want us to develop a custom plugin or advanced functionality for your website, which isn’t available via an existing plugin. (This can be done via development hours.)
Task Example 5
– Included: You want us to make some small theme css changes to your website, to improve the look of your existing site, such as changing colors, buttons, fonts, borders, spacing etc.
– Not Included: You want us to develop a brand new theme for your website, or make larger theme adjustments such as creating a completely new header design.
If a task is not covered by “maintenance tasks”, we may be able to complete it via additional development hours.
Our response & completion times can vary depending on the time and day your support ticket is submitted.
During our business hours, our response time to tickets is usually within 1 business hour to alert you that we are looking into your request. Most small tasks will be completed within a 8 business hours, but usually much faster (within 1-3 hours), especially if it is a priority/urgent task.
Although you can submit as many tasks as you wish, you will have a single developer that will work on them one at a time.
It may take a little longer (1-3 business days) for us to complete more complicated tasks/changes, or if you send us multiple requests at once. In most cases, we can complete anywhere between to 1-3 tasks per day, per website.
Our enterprise plan (and higher) includes “priority support” and usually sees most single-request tickets completed within a few business hours, or the same day (if sent within our business hours), but may be longer in some cases, depending on the size of the task.
These times are estimates and are based on a single task/request. Several tasks will be broken up as multiple tickets, and therefore may have a slightly increased completion time. We will let you know if a task may take longer than usual.
If you have an urgent update/change for your website, you can set your task status as urgent, and we’ll try to complete it a little faster for you.
What are your business hours?
Our normal business hours are Monday to Friday, 9:30am to 5:30pm (UK). This is when you can expect the fastest response times and live chat support to be available.
We are available for custom site maintenance, tasks, changes & development support during our business hours.
However, we may also be available outside our “normal” support hours (and weekends) for general support and queries submitted via our support system or email, although you could expect slightly slower response times in some cases. You may email us or send us a message via the support system any time, and we’ll reply as soon as possible.
Customers on the Enterprise can expect priority support, and faster response time.
Emergency support is available 24/7 for urgent hosting issues, such as your website going down. Submitting an “emergency support ticket” via our client area will alert the 24/7 emergency support team at Flywheel, so they can take a look into your issue as soon as possible.
When you have signed up for your chosen maintenance plan, you will be able to instantly access your customer dashboard. Here, you can fill out our simple “add a site” form, where you can securely submit all the details we require in order to get our services setup for your website, and migrated over to our hosting (if applicable).
We will ask you for your website admin login information (username/password), and your existing hosting login details. We will suggest the best ways to securely share this info, such as via LastPass.com (never send anyone login details via a direct email – this is not secure).
The process of setting up your plan and migrating your website may take around 1 business day and is included FREE as part of your plan.
Once your plan is setup, it may take around 1 – 2 additional business days for us to fully complete the first set of “site optimisations”, as this takes extra care to make sure it is done right, and is often unique for every website.
If you have any further questions in regards to the setup process, please get in touch!
Certainly! Each plan covers one individual website & domain, so you will need a plan for each site that would like us to manage.
However you may add extra sites to a bulk plan, and receive some great discounts! Get 10% off for 2+ sites. You are also more than welcome to mix and match, and create different plans for different websites.
Multiple websites as subdomains still count as a separate website.
Certainly! You may cancel your plan, or upgrade/downgrade at any time with no additional or hidden costs.
Yes, in the unlikely case malware is detected via our scans, or your site is hacked, it will be removed for you completely free. Our expert dedicated team will scan your site, and detect what is causing your security issues (such as plugins or themes) and fix this for you.
Sucuri scanning is also included with all sites we are hosting, and will be used in cases where potential malware is detected by our hosting security scans.
Definitely! The Professional, Enterprise and Growth plans fully support websites with WooCommerce (or other eCommerce plugins) and other advanced functionality.
If you are running an eCommerce site, or other advanced functionality, extra attention to detail needs to be take to make sure you site is always running at the best possible performance. We will perform major site changes on a staging version of your site, so any potential issues/bugs can be fixed, before the changes are pushed to your live site.
If your website uses WooCommerce, we will also include a summary of your eCommerce site statistics and sales for the previous week, in your weekly site report.
The best way to handle credit card data on a site is to use a third-party payment processor. Most eCommerce platforms support third-party processors by default, including WordPress platforms. By handling credit card data this way, you can avoid dealing with a complicated set of security policies called PCI-DSS.
There are plenty of third-party processors to choose from. A few of these processors include: Authorize.NET, Stripe, and PayPal. RelyWP has also worked with nearly every WordPress eCommerce product. These eCommerce solutions tie into the third-party processors mentioned above for managing your products, shopping carts, and checkout process. Some of these eCommerce platforms include: WooCommerce and MarketPress. However, WooCommerce is by far the most popular choice.
You will also want an SSL certificate, which we provide one for free with all plans!
If you need help setting up an eCommerce website, or third-party payment processor, get in touch.
Our plans include dedicated maintenance tasks available for “maintenance & changes” which may be used every month for a variety of changes and edits on your site.
We believe that website maintenance is an ongoing process to ensure your site is always optimised & secure. We want to be your long term partner, to help you move forward & grow your business. With website security, speed & SEO, “one-time” changes are usually not very effective. It is important to continuously maintain and manage your website to always keep it fast, optimised & secure.
However, if needed, you can purchase one-time tasks at £35 per task, or extra development hours for £60 per hour.
See here for more details: https://relywp.com/pricing/#planextras
If required, we also provide full custom website design and development services via our parent company. Get in touch for more details.
If for any reason you wish to terminate your Plan, you can do so on written notice to us at firstname.lastname@example.org and we shall refund to you any Fees paid and cancel your plan, provided that such notice is received within 14 days of the date of your first payment. Otherwise, if you cancel you plan after 14 days of signup, no refunds will be provided.
Refunds are not available for our “Growth” WordPress care plan, and “One-Off Tasks” or “Development Hours” services.
Additionally, refunds are not available if we do an emergency malware or hack removal for your website.