WordPress Care & Consultancy

RelyWP is a team of WordPress experts 100% based in the UK, and we love what we do! We don’t just look after your website, we care about the success and growth of your business.

We will manage and maintain your website every day, saving you time and resources so you can focus on what you do best, running your business. It’s almost like having your very own in-house development team, at a fraction of the cost & time!

Founded by Elliot Sowersby, RelyWP and its team is backed by over 8 years of WordPress experience. By choosing us, you can be confident that your website is in the secure hands of qualified experts.

Our new support tool also gives you an incredibly easy way to securely submit support your tasks and questions to us, directly on your website. This takes literally a few seconds to submit your changes, instead of a few minutes compared to using clunky email communication. See our demo video here.

You don’t just have to take our word for it. RelyWP manages the websites of small and large business are around the world. Take a look at our reviews section to see what a few of our existing clients say about us!

What do “maintenance tasks” cover?

Maintenance tasks cover a variety of services, including content and image changes on any page, post, product, header or footer, plugin setup and installation, changing plugin settings, theme design & css changes/improvements, adding a new page (copy of existing page), formatting a page, general optimisations and more! Essentially, any small WordPress task that would fit within 30 minutes per task is usually acceptable.

Maintenance tasks do not cover graphics design work, advanced SEO work (unless on the Growth plan), custom coding of new functionality (plugins, themes etc), PSD to WordPress, or anything that leads to development of brand new design and/or development of a new website/domain.

Although you can submit as many tasks as you wish at once, we suggest only submitted up to 2 tasks at a time, as we will usually complete up to 2-3 tasks maximum per day, per website.

If you require more advanced support, for anything that’s not covered by “maintenance tasks”, you can purchase additional “development hours” at your hourly rate of £60 + VAT per hour.

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Here are a few examples of allowed maintenance tasks:

Task Example 1

– Included: You want us to setup/create a new post or page for your website, copying one of your existing page templates (or a simple text page), and editing the text and images. You will provide the content and images ready to be imported into WordPress, with full instructions.

– Not Included: You want us to create and design a brand new page for you, choose your images, and write the content of the pages, without any instructions.

Task Example 2

– Included: You want us to edit the content of an existing post or page, or add a new section to the page using an existing page element.

– Not Included: You want us to create new content for your pages or posts.

Task Example 3

– Included: You want us to add a new product to your WooCommerce store, with your existing products template, in which you will provide all the content and images, with clear instructions.

– Not Included: You want us to create a brand new product page template design, or brand new checkout process design for your WooCommerce store.

Task Example 4

– Included: You want us to install an existing WordPress plugin on your website, and configure its settings, to use its existing functionality. If it’s a premium plugin, you will provide the valid licence for the plugin.

– Not Included: You want us to develop a custom plugin or advanced functionality for your website, which isn’t available via an existing plugin. (This can be done via development hours.)

Task Example 5

– Included: You want us to make some small theme css changes to your website, to improve the look of your existing site, such as changing colors, buttons, fonts, borders, spacing etc.

– Not Included: You want us to develop a brand new theme for your website, or make larger theme adjustments such as creating a completely new header design.

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If a task is not covered by “maintenance tasks”, we may be able to complete it via additional development hours.

Our response & completion times can vary depending on the time and day your support ticket is submitted.

During our business hours, our response time to tickets is usually within a few hours to alert you that we are looking into your request. Most tasks will be completed within a 8 business hours, but usually much faster (within 1-3 hours). It may take a little longer (1-2 business days) for us to complete more complicated tasks/changes, or if you send us a list of multiple requests at once. In most cases, we’ll complete up to 2-3 tasks per day, per website. Therefore, we suggest only sending 1-2 tasks at a time.

Our enterprise plan (and higher) includes “priority support” and usually sees most single-request tickets completed within a few hours, or the same day (if sent within our business hours), but may be longer in some cases, depending on the size of the task.

These times are estimates and are based on a single task/request. Several tasks will be broken up as multiple tickets, and therefore may have a slightly increased completion time. We will let you know if a task may take longer than usual.

If you have an urgent update/change for your website, you can let us know and we’ll try to complete it a little faster for you.

Our normal business hours are Monday to Friday, 9:30am to 5:30pm (UK). This is when you can expect the fastest response times and live chat support to be available.

We are available for custom site maintenance, tasks, changes & development support during our business hours.

However, we may also be available outside our “normal” support hours (and weekends) for general support and queries submitted via ticket or email, although you could expect slightly slower response times in some cases. You may email us or create a support ticket any time, and we’ll reply as soon as possible.

Customers on the Enterprise or Growth plans can priority support, and faster response time.

Emergency support is available 24/7 for urgent hosting issues, such as your website going down. Submitting an “emergency support ticket” via our client area will alert the 24/7 emergency support team at Flywheel, so they can take a look into your issue as soon as possible.

When you have signed up for your chosen maintenance plan, you will be able to instantly access your customer dashboard. Here, you can fill out our simple “add a site” form, where you can securely submit all the details we require in order to get our services setup for your website, and migrated over to our hosting (if applicable).

We will ask you for your website admin login information (username/password), and your existing hosting login details. We will suggest the best ways to securely share this info, such as via LastPass.com (never send anyone login details via a direct email – this is not secure).

The process of setting up your plan and migrating your website may take around 1 business day and is included FREE as part of your plan.

Once your plan is setup, it may take around 1 – 2 additional business days for us to fully complete the first set of “site optimisations”, as this takes extra care to make sure it is done right, and is often unique for every website.

If you have any further questions in regards to the setup process, please get in touch!

Certainly! Each plan covers one individual website & domain, so you will need a plan for each site that would like us to manage.

However you may add extra sites to a plan, and receive some great discounts! Get 5% off for 2+ sites, 10% off for 5+ sites. You are also more than welcome to mix and match, and create different plans for different websites.

Multiple websites as subdomains still count as a separate website.

Have a multisite network? Click here.

Certainly! You may cancel your plan, or upgrade/downgrade at any time with no additional or hidden costs.

Yes, if we are hosting your website, in the unlikely case malware is detected via our scans, or your site is hacked, it will be removed for you completely free. Our expert dedicated team will scan your site, and detect what is causing your security issues (such as plugins or themes) and fix this for you.

Sucuri scanning is also included with all sites we are hosting, and will be used in cases where potential malware is detected by our hosting security scans.

On the Standard plan, if you are hosting your website yourself, an additional cost may apply to remove malware. However, free malware removal is included on the Professional maintenance plan (and higher).

LEARN MORE ABOUT OUR SECURITY FEATURES

Yes, you can resell our services 100% white label, with bulk discounts. For more details visit: https://relywp.com/partner

If you’re looking for an affiliate option see: https://relywp.com/affiliate

Definitely! The Professional, Enterprise and Growth plans fully support websites with WooCommerce (or other eCommerce plugins) and other advanced functionality.

If you are running an eCommerce site, or other advanced functionality, extra attention to detail needs to be take to make sure you site is always running at the best possible performance. We will perform major site changes on a staging version of your site, so any potential issues/bugs can be fixed, before the changes are pushed to your live site.

If your website uses WooCommerce, we will also include a summary of your eCommerce site statistics and sales for the previous week, in your weekly site report.

Before you jump in, though, it’s important to ensure that you’re handling credit card data in a safe way. No matter where you host your website, credit card data should never be passing through your website, meaning credit card data (including card numbers, expiration dates, CVVs, etc.) should never touch your server, your database, your javascript, or other portions of your site’s code.

The best way to handle credit card data on a site is to use a third-party payment processor. Most eCommerce platforms support third-party processors by default, including WordPress platforms. By handling credit card data this way, you can avoid dealing with a complicated set of security policies called PCI-DSS.

There are plenty of third-party processors to choose from. A few of these processors include: Authorize.NET, Stripe, and PayPal. RelyWP has also worked with nearly every WordPress eCommerce product. These eCommerce solutions tie into the third-party processors mentioned above for managing your products, shopping carts, and checkout process. Some of these eCommerce platforms include: WooCommerce and MarketPress. However, WooCommerce is by far the most popular choice.

You will also want an SSL certificate, which we provide one for free with all plans!

If you need help setting up an eCommerce website, or third-party payment processor, get in touch.

Flywheel and PCI-DSS Compliance

Our plans include dedicated maintenance tasks available for “maintenance & changes” which may be used every month for a variety of changes and edits on your site.

We believe that website maintenance is an ongoing process to ensure your site is always optimised & secure. We want to be your long term partner, to help you move forward & grow your business. With website security, speed & SEO, “one-time” changes are usually not very effective. It is important to continuously maintain and manage your website to always keep it fast, optimised & secure.

However, if needed, you can purchase one-time tasks at £35 per task, or extra development hours for £60 per hour.
See here for more details: https://relywp.com/pricing/#planextras

If required, we also provide full custom website design and development services via our parent company. Get in touch for more details.

If for any reason you wish to terminate your Plan, you can do so on written notice to us at help@relywp.com and we shall refund to you any Fees paid and cancel your plan, provided that such notice is received within 7 days of the date of your first payment. Otherwise, if you cancel you plan after 7 days of signup, no refunds will be provided.

Refunds are not available for “One-Off Tasks” or “Development Hours” services.