Levels & Tiers System

The Levels system creates a tiered loyalty programme where customers advance through levels as they accumulate lifetime points. Higher levels earn points faster via multipliers. Configure levels under Points & Rewards › Settings › Levels & Badges.

Enabling Levels

Toggle Enable Levels at the top of the Levels tab. When disabled, all customers earn at the base rate with no tier progression.

Creating Levels

Click Add Level to create a new tier. Each level has:

• Name – Display name (e.g. “Bronze”, “Silver”, “Gold”, “Platinum”).
• Required Points – Lifetime points needed to reach this level. The starting level should have 0 points required.
• Points Multiplier – How many times the base points rate this level earns. Examples:
  • 1.0 = 100% (standard rate)
  • 1.25 = 125% (25% bonus)
  • 1.5 = 150% (50% bonus)
  • 2.0 = 200% (double points)
• Badge Icon – An emoji or Font Awesome icon class shown as the level badge.
• Badge Image URL – A custom image for the level badge.
• Badge Text – Custom text label for the badge.
• Icon Colour (Pro) – Hex colour for Font Awesome icon display.
• Default Level – Mark one level as the starting level for new users.

How Level Progression Works

Level advancement is based on lifetime earned points (the total points ever awarded, not the current spendable balance). This means spending points on vouchers does not cause a customer to drop down a level.

Levels are evaluated and updated automatically when points are added to a customer’s account. When a customer crosses a level threshold, they are promoted to the new level.

Level-Up Email (Pro)

Enable a congratulatory email when a customer advances to a new level. Configure the subject and body using level-specific placeholders: {level_name}, {level_icon}, {user_name}.

Level Display

The current level, badge, progress bar and points to the next level are shown on the customer’s Rewards dashboard. To change the Levels tab’s headings, or hide the list of all levels or their benefits, use the Levels sub-tab under Rewards Dashboard › Dashboard Customisation. See Change what each rewards dashboard tab shows.

Store credit cashback multiplier

With the Simple Store Credit plugin active, each level also has a Store Credit Cashback Multiplier. It multiplies the store credit cashback customers at that level earn on their orders, for example 1.5 for 50% more cashback. Leave it blank for no change. It is listed as a level benefit on the dashboard, and can be switched off on the Simple Store Credit settings tab. See Simple Store Credit integration.

Shortcode Attributes for Level Data

Use the [simple_points_rewards] shortcode with a display attribute to show level data anywhere on your site:

• [simple_points_rewards display="level_name"] – Current level name.
• [simple_points_rewards display="level_multiplier"] – Current level points multiplier.
• [simple_points_rewards display="next_level_name"] – Next tier name.
• [simple_points_rewards display="points_to_next_level"] – Points still needed.
• [simple_points_rewards display="level_progress_percent"] – Percentage progress to next level.