Can I manually adjust a customer’s points?

FAQ – General

Yes, in a few ways:

• One customer: go to Points & Rewards › Customer Points, find the customer, and add or remove points with an optional reason.
• Many customers: use Add or Remove Points on the Customer Points page, or Add or Remove Points in Bulk on the Tools page, to change points for all customers or every customer with a role.
• One order: on the order edit screen, use Adjust points in the Reward Points panel to change how many points that order earned. See Reward Points Panel on the Order Screen.