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Simple Points and Rewards

Home›Docs›Simple Points and Rewards›FAQ & Troubleshooting›Are points shared between customers?

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Getting Started6

Quick Start Guide
Set up your program with the setup wizard
Installation & Setup
Switch the rewards program on or off
Migrating from Another Plugin
What is Simple Points & Rewards?

Earning Points12

Earning Points Overview
Conditional Earning Rules (Pro)
Points for Purchases
Referral Programme
Sign-Up Bonus
Order Bonuses (Pro)
Product Reviews (Pro)
Birthday Bonus (Pro)
Daily Login Bonus (Pro)
Spin Wheel / Prize Wheel (Pro)
Product Offers & Bonuses (Pro)
Order Streak (Pro)

Redeeming Points6

Creating & Managing Rewards
Managing Redeemed Vouchers
Points Discount at Checkout
Redeeming on a Customer’s Behalf
Rewards & Vouchers Overview
Redeem points for store credit

Settings & Configuration20

Checkout Box & Cart Redemption Display
Customise the rewards dashboard
Email Notifications
Levels & Tiers System
Managing Customer Accounts & Bans
My Account Rewards Dashboard
Reports & Analytics
Where the General settings moved
The Points & Rewards Dashboard
Show points on product and shop pages
Tools: imports, exports, bulk changes and repairs
Import points from a CSV file
Rename your points and add a points icon
Shortcodes Reference
Add terms and conditions to the rewards dashboard
Award points for past orders
Repair lifetime points
Change what each rewards dashboard tab shows
Add your own content and tabs to the rewards dashboard
Export and import your data

Advanced Features12

Connect Claude, ChatGPT and other AI apps
Connect other software with the API, webhooks and AI
Floating Gift Widget (Pro)
Floating Rewards Widget (Pro)
Granting & Managing Spins (Pro)
Guest Customer Tracking (Pro)
Multi-Currency Support (Pro)
Points Delay & Pending Points (Pro)
Points Expiry (Pro)
Conditional rule conditions
Conditional rule actions
Run a scheduled points campaign (Pro)

Developer Documentation11

Actions & Filters Reference
AJAX Endpoints Reference
Custom Reward Types
Translating the Plugin
PHP Functions Reference
Template Overrides
PHP API: Custom Ways to Earn
Data stored, cookies and privacy
Set up the REST API and API keys
REST API endpoints reference
Send webhooks to other services (Pro)

FAQ & Troubleshooting20

Admin Management Tools
Are points shared between customers?
Can a voucher be used more than once?
Can different products earn different points?
Can I ban a customer from the programme?
Can I call my points something other than “Points”?
Can I import points from another plugin?
Can I limit how many times a reward can be claimed?
Can I manually adjust a customer’s points?
Can points expire?
Do customers need an account to earn points?
Does the plugin work with page caching?
Is there a REST API?
Reward Points Panel on the Order Screen
Social Share Rewards (Pro)
Troubleshooting Guide
What happens to points if an order is refunded?
When exactly are purchase points awarded?
Where do customers find their reward vouchers?
Why didn’t a customer earn points on their order?

Integrations & Compatibility5

FunnelKit Side Cart Integration
WooCommerce Blocks Compatibility
WooCommerce Subscriptions integration
Avalara AvaTax and points redemptions
Simple Store Credit integration

Are points shared between customers?

Simple Points and RewardsUpdated September 27, 2026

FAQ – General

No. Each customer has their own independent points balance tied to their user account.

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Building WordPress plugins

RelyWP is a UK-based company that builds premium WordPress and WooCommerce plugins to help stores increase sales and keep customers coming back. Our plugins cover affiliate programs, loyalty points, store credit, tax exemption and more, so you can find new customers, reward loyal ones and win back customers who have stopped buying. Every plugin is regularly updated and backed by fast, friendly support.

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Elliot Sowersby

Founder & Lead Developer, RelyWP

Bridlington, Yorkshire
Building on WordPress since 2009

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A message from the founder

Hi, I’m Elliot! I started using WordPress back in 2009, became a full-time developer in 2016, and founded RelyWP in 2019. Since then I’ve worked with hundreds of businesses to build, maintain and host their websites.

Over the last few years my main focus has been developing WordPress plugins. As Coupon Affiliates and Simple Cloudflare Turnstile started to grow, I decided to stop taking on client work in 2025 and focus fully on the plugins. Combined, they now have over 248,000 active installs.

I still develop and support every plugin myself, so when you get in touch you’ll be speaking directly to me. If you have any questions, feature suggestions or need a hand with anything, just send me a message and I’ll be happy to help!

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