This page covers how to view and manage reward vouchers that have been claimed by customers, both from the admin side and the customer side.

Customer View

Customers can see all their claimed vouchers in the Redeemed Vouchers section of their Rewards dashboard. Each voucher shows:

• The voucher code (masked by default with a “reveal” option).
• The discount type and value (e.g. “£5 Fixed Discount”).
• A button to apply the voucher directly to their current cart.

Admin View

Reward vouchers are standard WooCommerce coupons. You can view them under WooCommerce › Coupons. Reward voucher coupons are prefixed with voucher- and have the meta field _spar_reward_voucher = 1.

Auto-Cleanup (Pro)

Pro users can enable automatic cleanup of vouchers to keep the coupons list tidy:

• Delete Used Vouchers – Automatically delete the WooCommerce coupon after it has been used.
• Delete Expired Vouchers – Automatically delete vouchers that have passed their expiry date without being used.

Cleanup runs as a daily background task.

Manually Voiding a Voucher

To void a specific voucher, simply delete the corresponding WooCommerce coupon under WooCommerce › Coupons. The points have already been deducted; to refund them you will need to manually adjust the customer’s points via Points & Rewards › Customer Points.