Rewards are configured under Points & Rewards › Settings › Rewards. Click Add Reward to create a new reward, or click an existing reward to edit it.

Reward Fields

• Name – Display name shown on the customer’s dashboard (e.g. “£5 Off Voucher”).
• Description – Optional marketing description shown below the reward name.
• Icon – An emoji or Font Awesome icon class displayed as the reward badge.
• Points Cost – How many points the customer must spend to claim this reward.
• Enabled – Toggle whether the reward is visible and claimable.
• Type – Voucher, Product, or Custom.

Voucher Reward Settings

• Discount Type – Fixed cart, Percentage, or Fixed product.
• Discount Amount – Monetary or percentage value.
• Free Shipping – Also grant free shipping with this voucher.
• Coupon Template (Pro) – Reference an existing WooCommerce coupon to copy its settings (minimum order, excluded products, etc.) onto generated vouchers.

Product Reward Settings

• Product – Select the product to grant for free.

Custom Reward Settings

• Developer ID – A namespace string identifying the reward for your custom code to act on.

Pro Reward Options

• Max Claims per User – Limit how many times a single customer can claim this reward.
• Expiry Date – Set a date after which the reward is no longer claimable.

Reward Order

Drag rewards to reorder them on the customer-facing dashboard. Ordering changes take effect immediately.

Generated Voucher Codes

Vouchers are generated with the prefix voucher- followed by a random 8-character string (e.g. voucher-a1b2c3d4). Each generated coupon is restricted to the claiming customer’s email address and has a usage limit of 1.