Points for Purchases

Simple Points and RewardsUpdated October 26, 2026

The most common earning method is awarding points based on how much customers spend. This is configured under Points & Rewards › Settings › Ways to Earn › Points for Purchases.

Setting the Earning Rate

The rate is expressed as X points per £Y spent. For example:

1 point per £1 – a £50 order earns 50 points
5 points per £1 – a £50 order earns 250 points
1 point per £10 – a £50 order earns 5 points

What is Included in the Calculation?

You control what part of the order value counts toward earning:

Subtotal before discounts – uses the full product subtotal, ignoring applied coupons
Subtotal after discounts – uses the discounted subtotal (default)
Include Shipping – optionally add the shipping cost to the earning base
Include Taxes – optionally add tax amounts to the earning base

Award Timing

Choose when points are credited:

On order placement – points appear immediately on the Thank You page
On order completion – points are held until the order reaches a configured status (default: “Completed”)

Take points back on refunds

These options are in the Refunds & redemption box of Points for Spending.

Deduct points when order is refunded or cancelled removes the points an order earned if it is refunded or cancelled. It is on by default.
Also deduct points when part of an order is refunded takes back the same share of points as the share of the order that was refunded.
Let the balance go below zero when points taken back were already spent: when a refunded or cancelled order’s points have already been spent, they are taken back in full and the customer’s balance goes below zero. New points pay off the negative balance first, and a negative balance cannot be spent. When this is off (the default), the balance stops at zero and the rest is not taken back.

The negative balance option applies to every points refund, including order bonuses and referral bonuses. See What happens to points if an order is refunded?

Skip if Redeemed

If a customer used points as a discount on an order, you can choose not to award them earning points on that same order by enabling Skip if Redeemed.

Rounding

When the calculation results in a fractional point value, choose how to handle it:

Floor – always round down (default, most conservative)
Round – standard rounding (0.5 and above rounds up)
Ceil – always round up (most generous)

Fixed Order Tier Earning (Pro)

Instead of a rate-based system, Pro users can configure Fixed Order Tiers. This awards a set number of points when a customer’s order reaches a defined spending threshold. For example: spend £25 earn 100 points, spend £50 earn 250 points, spend £100 earn 600 points. Tiers can be configured per currency.