The Enable Rewards Program switch at the top of Points & Rewards › Settings turns the whole program on or off for customers. It is on by default. Turn it off to set up and test the program before you launch it, or to pause it. Shop managers and administrators can still see and test everything while it is off.

The same choice appears on the last steps of the setup wizard, as Go live now or Keep it hidden while I test.

What customers see while it is off

• The Rewards item is removed from My Account. A rewards page shows “The rewards program is not available at the moment.”
• The rewards box is hidden on the cart, checkout and thank you pages, and the points discount is not applied.
• Points messages on product pages and shop listings are hidden.
• The plugin’s shortcodes, such as [spar_points_rewards] and [spar_product_points], show nothing.
• Rewards cannot be claimed, and Prize Wheel spins and store credit conversions are refused.
• Campaign banners (Pro) are hidden.
• Customers get no emails from the program.

What stops and what still works

Customers earn no points while the program is off. Orders, signups, referrals, reviews and other ways to earn add nothing, and the points are not saved for later.

These still work, so you can test and fix balances:

• Adding, removing or setting points by hand on the Customer Points page.
• Changing an order’s points with Adjust points on the order screen.
• Grant points now on the order screen, and the Award Points for Past Orders tool.
• Imports and migrations.
• Refunds and cancellations, which still take points back.

Test the program as a customer

While the program is off, log in as an administrator or shop manager and visit your store. You see the rewards dashboard, checkout box and product messages as customers will once the program is on. To test with a customer account instead, switch the program on.

Related

• Set up your program with the setup wizard
• Award points for past orders
• Troubleshooting Guide