The redemption tool is not showing
Updated September 14, 2026
The redemption tool is deliberately invisible most of the time: it only appears for a logged-in customer who actually has credit to spend. Work through the list below in order – the first three explain the large majority of reports.
The customer is not logged in
Balances and assigned vouchers belong to an account, so the tool is never shown to a guest. Test while logged in as a customer who has credit, not as an administrator browsing the store.
The customer has no credit
Check the account on Store Credit › Customers. A zero balance with no active vouchers means there is nothing to show. Add a small amount to that customer and reload the cart to confirm the tool then appears.
It is switched off for that page
Check Show the redemption tool on the cart page and Show the redemption tool on the checkout page under Store Credit › Settings › Credit Redemption. They are independent, so it is easy to have it on one page and not the other.
A limit is reducing the redeemable amount to zero
- Maximum order coverage set to 0 means no credit can ever be applied.
- Minimum redemption amount higher than the customer’s balance leaves nothing they can apply.
- A PRO conditional rule with Prevent credit from being spent, or a low cap, may be matching this cart. Check the rule list for anything that could apply.
The cart is buying store credit
Store credit cannot be used to buy store credit, so the tool steps aside on any cart containing a top-up, a gift card product or a credit gift. Remove that item and the tool returns.
Caching or a custom checkout
Cart and checkout pages should never be page-cached. If your host or a caching plugin is serving a cached copy, exclude those pages and clear the cache.
The tool attaches to standard WooCommerce hooks and works with both the block and classic cart and checkout. A heavily customised checkout that does not fire those hooks will not render it – test against a default theme with other plugins deactivated to confirm, then place the tool at a hook your checkout does fire.