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Simple Store Credit
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Simple Store Credit
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Getting Started
3 articles
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Getting Credit
8 articles
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Credit Vouchers
5 articles
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Settings & Configuration
3 articles
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Spending Credit
5 articles
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Developer Documentation
3 articles
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FAQ & Troubleshooting
6 articles
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Integrations & Compatibility
3 articles
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Admin Tools
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All articles
Developer API functions
The supported PHP functions for reading, awarding and spending store credit from your own code.
How credit vouchers work
What a credit voucher is, how partial redemption works, and how vouchers relate to WooCommerce coupons.
Let customers buy store credit
Turn on top-ups so shoppers can purchase store credit for themselves, and set the amounts they can buy.
Multi-currency support
How balances are stored and converted when a currency switcher is active, and which switchers are detected.
Review the activity log and reports
Find individual credit transactions, understand the reporting figures, and export both to CSV.
Set up the credit redemption tool
Choose where customers apply their credit, what the panel says, and how it looks against your theme.
Set up the customer credit dashboard
Control the Store Credit page in My Account - which tabs appear, what each one says, and how it is styled.
Store credit and credit vouchers explained
The two credit systems the plugin offers - account balances and credit vouchers - and how each one behaves.
The redemption tool is not showing
Why the credit panel may be missing from the cart or checkout, and how to work through the causes.
Action and filter hooks
The actions and filters available for reacting to credit events and changing plugin behaviour.
Create and manage vouchers
Issue vouchers by hand, review balances and statuses, and understand where vouchers come from.
Customise the email notifications
Edit the subject and body of every store credit email, use merge tags, and send yourself a test.
Install and set up store credit
Requirements, activation and the first few settings to review before you launch a store credit programme.
Limit how much credit can be spent
Set a minimum redemption amount and cap the share of an order that store credit is allowed to cover.
Migrate balances from another wallet plugin
Import existing customer wallet balances and transaction history into store credit.
Sell gift cards as catalog products
Turn any WooCommerce product into store credit so shoppers can browse, buy and gift it like anything else.
The store credit page is missing from My Account
What to check when the Store Credit tab does not appear, 404s, or redirects somewhere unexpected.
Use with Simple Points and Rewards
Let customers redeem loyalty points for store credit by pairing the two plugins.
Cashback was not awarded for an order
The settings and conditions that stop an order generating cashback, and how to check each one.
Data storage and database tables
Where balances, vouchers, the activity log and settings are stored, and what uninstalling removes.
Give cashback on purchases (PRO)
Return a percentage of every order to the customer as store credit, and show them what they will earn before checkout.
HPOS, blocks and tax compatibility
How the plugin behaves with High-Performance Order Storage, the block cart and checkout, and WooCommerce tax settings.
Offer store credit as a payment method
Add a checkout payment option that settles an entire order from the customer account balance.
Shortcodes reference
Every shortcode the plugin provides, with its attributes and what it outputs.
Voucher codes and the template coupon
Set the prefix used for generated voucher codes and copy coupon restrictions onto every voucher you issue.
Where customers see and use store credit
A tour of every place store credit appears on the storefront, from the cart tool to the My Account dashboard.
A voucher code will not apply
Why a valid-looking voucher is rejected at the cart or checkout.
Design the voucher gift card image
Build a branded gift-card image that appears on every voucher in My Account and in voucher emails.
Expire unused credit (PRO)
Give account credit and vouchers a lifetime, send reminders before they lapse, and understand the oldest-first spending order.
Refund an order to store credit
Return an order value as store credit from the order edit screen instead of to the original payment method.
Add or remove credit manually
Adjust a customer balance by hand from the Customers screen, the customer overview, or their user profile.
Balances and refunds do not add up
Understanding clawback debt, credit holds on unpaid orders, and why reporting totals differ from raw activity.
Conditional rules for earning and spending (PRO)
Change the cashback rate or restrict redemption for specific products, categories, roles, totals or payment methods.
Convert between vouchers and balance
Let customers turn a voucher into account credit, or split part of their balance out as a shareable voucher.
Give credit to many customers at once (PRO)
Grant the same amount of store credit to every customer, or to everyone with a particular user role.
Store credit emails are not being received
What to check when customers are not getting credit, voucher or gift notifications.
Discount larger credit purchases (PRO)
Offer tiered savings so customers who buy more store credit at once pay less for it.
Let customers gift store credit (PRO)
Allow shoppers to send credit to friends and family by buying a gift, sharing their balance, or passing on a voucher.