Convert between vouchers and balance
Updated September 14, 2026
When both credit systems are enabled, customers can move credit between them. Both conversions are off by default and only appear once the account balance and credit voucher systems are both switched on.
Voucher to account balance
Enable Allow customers to convert a voucher into their account balance under Store Credit › Settings › Voucher Redemption. A Convert to credit button then appears on each redeemable voucher in My Account. The voucher’s remaining balance moves onto the account and the voucher is closed.
This is worth enabling if customers find codes fiddly – once converted, the credit is applied automatically with no code to remember. The trade-off is that the value can no longer be handed to anyone else.
Account balance to voucher
Enable Allow customers to create a voucher from their account balance under Store Credit › Settings › Vouchers. A “Convert balance to a voucher” form appears on the My Vouchers tab in My Account, where the customer chooses an amount. That amount is deducted from their balance and issued as a voucher they can keep or share.
This is the informal way to gift credit without enabling the full gifting feature: the customer makes a voucher and passes the code on themselves.
Combining both on one order
Separately, Allow account balance and voucher credit to be combined on the same order decides whether a customer can apply both kinds of credit at once. With it off, they pick one or the other per order.
How conversions are reported
Both directions are logged so the customer can see what happened, but neither counts as new credit in store-wide reporting. A conversion is the same money changing form, so counting it as an issuance would double-count it – a 50 voucher later converted would otherwise read as 100 received.