Product Offers & Bonuses (Pro)

Reward customers with bonus points for buying the products you want to promote.

Unlike Points for Purchases, which awards points on order spend, Product Offers & Bonuses lets you create targeted rules that award a fixed number of points when a customer buys a specific product, a bundle of products, or anything from a chosen category – perfect for running limited-time promotions, moving stock, or encouraging repeat purchases of a favourite item.

You configure it under Points & Rewards → Settings → Earn → Product Offers & Bonuses. Toggle it on, set a display name, then add as many product rules as you like – each with its own points, quantity requirement, frequency and tracking options.

Display settings #

These settings control how the whole feature appears to customers on their Rewards dashboard.

• Enabled – Turns the entire Product Offers & Bonuses way to earn on or off.
• Name – The heading shown to customers on the Rewards dashboard (defaults to “Product Offers & Bonuses”).
• Show the product name and link under the name on the rewards dashboard – When enabled, each offer also shows the name of the product(s) or category it applies to, linked to the product/category page.
• Description – Optional short text shown beneath the heading on the Rewards dashboard.

Product rules #

This is where the offers live. Click Add Product Rule to create as many as you need – each rule is a self-contained offer with its own settings.

• Rule label – A friendly name shown to customers (e.g. “Buy 5 coffees”). If left blank, the rule type name is used.
• Description – Optional. A short line shown just below the label on the dashboard.
• Rule type – What the rule matches against:
  • Single Product – Buying any one of the listed products qualifies.
  • Product Bundle - Alle of the listed products must be bought together to qualify.
  • Product Category – Any product in the selected categories qualifies.
• Product(s) / Bundle products / Categories – Search for and select the products or categories the rule applies to (the field changes depending on the rule type).
• Points – How many points to award each time the rule is met.
• Minimum quantity – How many qualifying items the customer must buy to earn the points once. For example, set it to 5 to reward every 5 items purchased. (For bundles, this is the number of complete bundle sets.)
• Max awards (0 = unlimited) – A lifetime cap on the total number of times this rule can ever award points to one customer. 0 means no limit. This is a total count, not a time limit — use Frequency to control how often awards can happen.
• Tracking – How the minimum quantity is counted:
  • Single order – The minimum quantity must be met within one order.
  • Tracked over time – Quantities add up across all orders until the minimum is reached, then reset for the next batch.
• Frequency – A time-based limit on how often the rule can award: Every time it qualifies, One time only, Once per day, Once per week, oder Once per month.
• Start date / Start time / End date / End time – Optional. Restrict the offer to an active window. Leave the start blank to begin immediately and the end blank for no expiry. Times use your site’s timezone (start defaults to 00:00, end to 23:59).
• Show a countdown timer for when the offer ends – When enabled and an end date is set, a live countdown is shown on the dashboard and product-page offer box.
• Show a “Special Offer” box on matching product pages – Displays a compact “Special Offer” box for this rule on the pages of the products it applies to, in the same place as your normal points display.

How it works #

Points are awarded automatically when an order reaches a paid status (Processing oder Completed). Only logged-in customers earn (the order must be tied to a customer account), and each rule is only ever counted once per order, so status changes and re-transitions never double-count.

The two Tracking modes behave differently:

• Single order – The minimum quantity must all be in one order. With the Every time it qualifies frequency, a single order can award the rule multiple times (once for each full minimum-quantity batch in that order). With any other frequency, it awards at most once per order.
• Tracked over time – Purchased quantities accumulate across every order. Each time the running total reaches another full minimum-quantity batch, points are awarded (subject to frequency and max-award limits). A progress bar shows the customer how close they are to the next reward.

A few extra details worth knowing:

• Bundle matching counts complete sets – a bundle qualifies once for every complete set of all its products present in the order (limited by the least-stocked member).
• Level multipliers apply. If a customer’s level (or a per-earn-type multiplier) boosts earning, the bonus points are multiplied too.
• Frequency vs Max awards work together: Frequency limits how often (e.g. once per week), while Max awards caps the total number of times ever. Set Frequency to One time only for a true one-off offer.
• Points Delay is respected. If you delay earned points, and the order is later refunded or cancelled, any still-pending bonus points from that order are invalidated automatically.

Where customers see it #

• Rewards dashboard – Each active offer appears as a card showing the product image (rotating between images for bundles and categories), the label and description, a plain-English requirement (“Buy 5 to earn 100 points”), the points on offer, a live progress bar for over-time offers, an “earned” tick and count once earned, an Add to cart (or Shop category) button, and a countdown timer if enabled.

• Product pages – If Show a “Special Offer” box is enabled for a rule, a “Special Offer” box appears on the matching product pages, next to your normal points display, with the requirement text, countdown and (for over-time offers) the customer’s current progress.

• Floating rewards widget – Active offers the customer can still earn appear in the widget’s Earn tab with a Shop link.

Offers automatically hide once a customer can no longer earn them (a One time only offer they’ve already earned, or a Max-awards cap they’ve reached) and outside their active start/end window.

Example use cases #

• Buy X, get bonus points – “Buy 3 candles, earn 200 points.” Set a Single or Category rule with a minimum quantity of 3.
• Loyalty over time – “Every 5 bags of coffee earns 100 points.” Use Tracked over time so purchases add up across orders.
• Bundle promotion – Reward customers for buying a matching set of products together with a Bundle rule.
• Limited-time offer – Add start/end dates and enable the countdown timer to run a promotion for a fixed period.
• Category push – Award bonus points on anything from a category (e.g. a new range) to drive attention to it.