Managing Redeemed Vouchers

This page covers how to view and manage reward vouchers that have been claimed by customers, both from the admin side and the customer side.

Customer View #

Customers can see all their claimed vouchers in the Redeemed Vouchers section of their Rewards dashboard. Each voucher shows:

• The voucher code (masked by default with a “reveal” option).
• The discount type and value (e.g. “£5 Fixed Discount”).
• A button to apply the voucher directly to their current cart.

Admin View #

Reward vouchers are standard WooCommerce coupons. You can view them under WooCommerce → Coupons. Reward voucher coupons are prefixed with voucher- and have the meta field _spar_reward_voucher = 1.

Auto-Cleanup (Pro) #

Pro users can enable automatic cleanup of vouchers to keep the coupons list tidy:

• Delete Used Vouchers – Automatically delete the WooCommerce coupon after it has been used.
• Delete Expired Vouchers – Automatically delete vouchers that have passed their expiry date without being used.

Cleanup runs as a daily background task.

Manually Voiding a Voucher #

To void a specific voucher, simply delete the corresponding WooCommerce coupon under WooCommerce → Coupons. The points have already been deducted; to refund them you will need to manually adjust the customer’s points via Points & Rewards → Customer Points.