Points Discount at Checkout

In addition to reward vouchers, you can allow customers to apply their entire points balance as a direct monetary discount at checkout. This is a separate feature from reward vouchers and is configured under Points & Rewards → Settings → Rewards → Points Discount at Checkout.

Enabling the Feature #

1. Go to Points & Rewards → Settings → Rewards.
2. Find the Points Discount at Checkout section.
3. Enable the toggle.
4. Set the Value per Point – the monetary amount each point is worth (e.g. £0.01 means 100 points = £1 discount).

How It Works for Customers #

When this feature is active, customers see an option on the cart or checkout page to apply their points balance as a discount. The applied discount appears as a negative fee line item labeled “Points Redemption”.

• The maximum discount is the customer’s full available balance.
• Points are deducted from the customer’s balance when the order is placed.
• If the order is cancelled or refunded, and Deduct on Refund is enabled, the points are returned.

Interaction with Earning Points #

If you enable Skip Earning if Redeemed on the Points for Purchases settings, customers who apply a points discount will not earn points on that order. This prevents customers from gaming the system by redeeming and immediately re-earning the same points.

Checkout Box (Pro) #

Pro users can enable a dedicated Checkout Box tab in the checkout that prominently displays the customer’s points balance and the redemption option, improving discoverability and conversion.