What are your business hours?
Our normal business hours are Monday to Friday, 9:30am to 5:30pm (UK). This is when you can expect the fastest response times and live chat support to be available.
We are available for custom site maintenance, tasks, changes & development support during our business hours.
However, we may also be available outside our “normal” support hours (and weekends) for general support and queries submitted via our support system or email, although you could expect slightly slower response times in some cases. You may email us or send us a message via the support system any time, and we’ll reply as soon as possible.
Customers on the Enterprise can expect priority support, and faster response time.
Emergency support is available 24/7 for urgent hosting issues, such as your website going down. Submitting an “emergency support ticket” via our client area will alert the 24/7 emergency support team at Flywheel, so they can take a look into your issue as soon as possible.