Frequently Asked Question

What is the initial onboarding process? What do I need?

When you have signed up for your chosen maintenance plan, you will be able to instantly access your customer dashboard. Here, you can fill out our simple “add a site” form, where you can securely submit all the details we require in order to get our services setup for your website.

We will ask you for your any required login information (username/password), via our custom secure encrypted “share access” form.

The process of setting up your plan and migrating your website may take around 1 business day and is included FREE as part of your plan.

Once your plan is setup, it may take around 1 – 2 additional business days for us to fully complete the first set of “site optimisations”, as this takes extra care to make sure it is done right, and is often unique for every website.

If you have any further questions in regards to the setup process, please get in touch!

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