Frequently Asked Question

Is RelyWP website hosting PCI-DSS compliant?

Our servers meet PCI-DSS requirements for sites that don’t process, handle, or store credit card data. That means, as long you’re using a third-party processor to handle credit card data, your site will most likely meet PCI-DSS requirements, as long as you follow all the guidelines.

Questions come up about PCI-DSS compliance a lot, and there’s a lot of confusion about what PCI-DSS means. It’s impossible for any web hosting company, including RelyWP’s services, to be PCI-compliant. Becoming fully PCI-compliant requires that you provide information about things like: how you control access to your site, who can access your codebase, how you store data on the server, how your site’s data is transferred, and more. As your web host, we don’t have control over most of those things, and therefore can’t be PCI-compliant.

Since RelyWP ourselves cannot guarantee our service to be 100% PCI-compliant, the best way to handle credit card data and remain PCI-compliant is by using a third-party processor. That way, the transaction is processed through a separate service that is itself PCI-compliant. By doing this, you’ll be sending customers to a payment processor that is better equipped to handle credit card data without having to worry.

We’re happy to work with you to get an eCommerce site set up safely and securely, from implementing a third-party payment processor to setting up an SSL certificate on your site.

PCI-DSS compliance is the responsibility of the site owner, and the best way to be compliant is to design your site in a way that doesn’t require PCI compliance.

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