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FAQ & Troubleshooting

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What each coupon error message means A lookup table of the default messages Better Coupon Restrictions shows and the restriction behind each one. The discount applies to products outside the restriction Why a percentage or fixed cart coupon limited to certain products can still discount other items, and how to fix it. WooCommerce product and category fields have disappeared Why the Products and Product categories fields vanish from the Usage restriction tab, and how to get them back. A new customer coupon is rejected for a first-time buyer Reasons a New Customer Only coupon can reject someone who believes they have never ordered before. A coupon applies in the cart but is removed at checkout Why a coupon can be accepted on the cart page and then removed once the customer fills in the checkout form. How restrictions work for guest customers Which coupon restrictions check guests by email, which wait for checkout, and which always reject guests. PRO features are greyed out or missing What to check when PRO sections stay greyed out, the global settings tab is missing, or Coupon Rejections is not shown.