General Questions + Help

Apply coupon field is not showing on cart / checkout If the WooCommerce "Apply coupon" field isn't showing on the cart or checkout page, it might be due to a few different reasons. Here's a checklist to… Are shipping costs excluded from stats and calculations? Yes. By default, shipping costs are excluded from both the order totals shown on the affiliate dashboard and the percentage commission calculation. Fe… Can I assign affiliate users to multiple coupons? Yes, you can assign an affiliate user to multiple coupon codes. If an affiliate user is assigned to more than 1 coupon, and they visit the "affiliate… Can I use this plugin for coupon marketing campaigns? Yes, you can use this plugin to manage your coupon marketing campaigns. Simply create a new coupon, and visit the coupon dashboard page, to view usage… Custom Terminology: Change the “Affiliate” text to say something else such as “Refer a Friend”. If you want to change the word "Affiliate" to something else, you can do this in the "Design" settings tab. This applies in the admin area (except the… Do you have a demo site where I can try the PRO version? Yes, you can launch a demo site to try the PRO version here: https://couponaffiliates.com/demo This will launch a brand new test install of WordPress… Does the plugin work with WooCommerce High-Performance Order Storage? Yes, Coupon Affiliates now supports WooCommerce's new "High-Performance Order Storage" feature. HPOS will help enhance the loading speed of your affil… Fixing “Sorry, you do not have permission to view the MLA dashboard” What the message means The message Sorry, you do not have permission to view the MLA dashboard. is shown when the MLA dashboard access check fails. Th… How can I prevent the calculated commission for past orders from changing if I update commission rates? It is possible to make it so that whenever commission is calculated for an order, it will forever stay at that amount, even if you update the commissi… How do I apply custom tax adjustments to stats and commission? If for some reason you have a sales tax that is not applied to WooCommerce orders at checkout or as an itemised value, you may want to apply a custom… How do I change commission rates for new orders only? By default, if you change the commission rates, it will automatically update the stats/commission for ALL new and past orders on the affiliate dashboa… How do I get support? Top-notch customer support is key for a quality product, so we'll do our very best to resolve any issues you encounter. You can contact us for support… How do I include or exclude tax/VAT from stats and commission? By default, tax/VAT is excluded from the affiliate dashboard stats and commission calculations. However, if you want to include it, go to the "Commiss… How do I manually connect an affiliate to an existing customer as a lifetime affiliate? You can assign an existing customer as a lifetime referrer for an affiliate (PRO, with lifetime commission enabled). While the link is active, all of… How do I only show “completed” orders on affiliate dashboard? If you only want to show/reward "completed" orders on the coupon affiliate dashboard, then simply go to the "general" plugin settings, and scroll down… How to “Quick Edit” your WooCommerce Coupon Codes The "quick edit" feature in the Coupon Affiliates plugin allows you to swiftly update coupon codes, commission rates, and reassign affiliate users wit… How to Check if Cron Jobs are Working in WordPress WordPress cron jobs (WP-Cron) handle scheduled tasks like publishing posts, sending emails, or running plugin updates. Unlike traditional server cron… How to customise the email templates The emails sent out by Coupon Affiliates use the default WooCommerce email template. So any settings/plugins you use to customize the WooCommerce emai… How to Delete A WordPress User To delete a user from your WordPress website, first login, and go to the "Users" section. Hover over the username that you want to delete, and click t… How to install a WordPress plugin via FTP In most cases, you can install a plugin directly from your WordPress dashboard by going to Plugins → Add New → Upload Plugin. However, sometimes this… How to join the beta program. To join the beta program to test out new Coupon Affiliates features before they are officially released, in the WP admin area, go to the "Account" men… How to manually assign referral coupons to “completed” orders If an order is processing or completed, it is usually no longer possible to add coupons or added a new referrer to that coupon. However, in the "Coupo… How to migrate from other affiliate plugins (Migration Tool) The Migration Tool (Beta) moves your affiliate program over to Coupon Affiliates from another affiliate plugin. It brings across your affiliates, thei… How to migrate my data to a new website? Currently, we do not have a feature available to easily migrate the plugins data over to another website all in one go. However, it is still possible… How to refresh statistics for past orders If you made changes but want past orders to be updated to the new rates, then you may need to refresh the statistics. Warning: this will refresh stats… How to Remove an Affiliate User There are 3 ways to stop an affiliate user, depending on whether you want to keep their data and be able to undo it. Suspend the Affiliate From versio… How to upload and activate the PRO version Download the PRO version from the welcome email that was sent to you when you signed up, and copy the license key for later. 1 - Go to your website ad… Limit WooCommerce coupons to only be used on certain products If you want to limit a WooCommerce coupon to only be used on certain products, you can do this by editing the coupon, then go to the "Usage restrictio… My PRO features and settings are not showing. How do I fix this? Firstly, please make sure you have installed the PRO version of the plugin. If you do have the PRO version installed, you may need to enable certain m… My PRO version will not activate, it stays on the free version. Please make sure you have downloaded the PRO version of the plugin and installed that on your website, and are not still using the free version. You c… Replace WP-Cron with a Real Cron Job Disable default wp-cron.php behavior Add the following like to your wp-config.php file. define('DISABLE_WP_CRON', 'true'); This will disable the defau… Select which order statuses to show on the affiliate dashboard In the plugin's General settings you can choose which order statuses are required for an order to appear on the affiliate dashboard and be included in… Set additional email addresses for affiliate notifications. (PRO Version) If enabled in the settings, is possible to set additional email addresses for a coupon, to receive all the email notifications for new r… Set the coupon history start date It is possible to set the coupon history start date for a coupon. This will reset all the statistics for that coupons affiliate dashboard, and only sh… Switch PRO license to another website or domain To switch your current license over to another website or domain, you will just need to deactivate it from the current website by going to "Account" u… Translations & Localization Our plugin is fully localized, allowing you to adapt it to your preferred language for a seamless experience. By default, the plugin is in English, bu… Users can not login after their affiliate registration is accepted. If your users can not login after their affiliate registration has being accepted, then there is likely a conflict with another plugin happening. Plea… Using One License for Live / Production, Staging, Dev and Localhost Sites Coupon Affiliates plugin licenses can be activated on localhost/staging/dev environments without the need to purchase any additional licenses. Localho… Using One License for Live & Staging Sites It is possible to use one license for both your live site and staging site, as long as the staging site meets certain criteria. Localhost, staging and… What happens when an order is refunded or partially refunded? Both full refunds and partial refunds are handled by the plugin. When an order is refunded, the commission for that order is recalculated. For partial… What’s the difference between Yearly and Lifetime plan? With the 'yearly' plan, you'll get the Pro plugin features, future updates and support for 1 year, and need to renew each year to keep these. With the… Will more features be added in the future? Yes! New features are added frequently, most of which are based on feedback. View our changelog here. You can check out our roadmap here. If you have…